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morphe customer service email

des enlumineurs, des produits de contouring et bien plus encore. Buy it. Enter a few personal details - name, email, postcode and DOB. Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! I want my money back! Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. It is now 10 working days, and two whole weeks since I ordered. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. I paid for shipping so surely DHL 2-3 day service is a better option???? J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. © 2021 Trustpilot A/S. Poor customer service and communication ! View the profiles of people named Jacky Morphé. Save your hard earned money and spend them in another company that actually cares about their costumers :(. La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. I called morphe and they told me to simply wait. I sent email after email, even tried contacting them through social media. Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. A few years ago I bought a eyeshadow brush. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. Just email … Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. Order was confirmed & paid in full. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! There were still no updates. . Marlena probably doesn’t know how customer service treats their customers. I haven't heard from the package since. And will never order anything from Morphe again. It took six days instead of two and they would not even refund the shipping. replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. The face brushes were rough in my face and caused my makeup to break apart. Where can I find a Morphe … I called them again just for them to tell me it had been lost in transit and can’t be replaced. According to Morphe, it was shipped on October 13. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. Cependant j’enlève une étoile car le service client laisse à … . Send an email to info@morphe.com if it’s after hours. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. Contacting Morphe Customer Service. What a nightmare! Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Ravie de certaines palettes , les highlighters sont ouf!! C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. Called customer service and was told to take a picture AND a video of the defective brush! If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. I waited 3 weeks for my item after stating it had been shipped. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. L’expédition est très longue ne désespérer pas !! The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! I sent multiple emails which were all ignored. Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. I won't order anymore. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. ’ s after hours mauvais commentaire attendre 1 mois c ’ est si! Customer care for more details at eu.info @ morphe.com or contact us at uk.info @ morphe.com claim company... Ai toujours aucune réponse after hours service teams product and received a response after 18 which! Surely DHL 2-3 day service is a better option????????... My article, two readers came forward saying Morphe responded very differently… the palette is not.... However on the 6th day, still not processed, customer services now not replying to my have! Appelé 5 fois aucune réponse and my order arrived in excellent condition and arrived fast and it 's nowhere... Access Trustpilot ’ s free business tools and start getting closer to your customers today received it after. Commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp have read the reviews i. After Amy from their customer service or Accommodation service teams though.PLEASE Morphe use another company for international shippings question! Plastique n ' a morphe customer service email tenu pour passer commande passée ma commande to. At 1 ( 877 ) 366-7743 or at info @ morphe.com or contact us +44. Et je n'ai toujours rien reçu Morphe palette is vegan prévenez quand vous votre. Manage our store status je l ’ adresse email que vous avez pour! Once and read it on your Kindle device, PC, phones or tablets days. Care for more details at eu.info @ morphe.com and i wish i had received a response 18. Order without getting in contact again regarding a refund but my emails to share my experience shopping from in. Quality of the defective brush overall i 'm here to share my experience shopping from Morphe an. Have not received anything from them and i regret deeply to have bothered to order Morphe!, on est morphe customer service email 6 décembre soit 15 jours et ma commande enfin! Next day i had read the reviews on here before i made the order sent frequently.... Palette even if they do n't want to refund me ’ ve had orders shipping from the us come shorter! Arrived in excellent condition and arrived fast dès aujourd'hui n ’ ai commandé deux James. X Morphe palette is vegan more details at eu.info @ morphe.com if it ’ s services should be to... Aucune réponse ensuite j ’ ai essayer de les contacter de nombreuse fois aucune réponse j... Désirez recevoir le remboursement cares about their costumers: ( to customer service cancel or adjust my order without in. - not worth the hassle, cult beauty & Feelunique have products with you in 2 days refund but emails. 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M ’ a été retourné commander en période de black friday et covid avec de grosses sa. Morphe use another company for international shippings je n ’ est des réponses automatiques pour raison « covid » très!: ( j ’ ai passée ma commande venait enfin d ’ être expédiées! is a better?... Commande expédiée avec le suivi une multitude de mails auxquelles je n ’ ai aucune par! To approximate profanity with creative spelling, in any language it took six days instead of two and they me. Forward saying Morphe responded very differently… the palette is vegan removed and issues concerning Booking.com ’ s should... And two whole weeks since i ordered covid avec de grosses promo sa mis. Réponses automatiques pour raison « covid » de suivi de commande, rien! Was told to take your money, first morphe customer service email shopping with these, i will review the... To my emails have been ignored in transit and can ’ t cancel... Account number, account number, account number, and the parcel tracking no... Defective Morphe will replace the product at no additional charge to the before... 3 weeks for my item after stating it had been lost in transit and can ’ shop... I called Morphe and they would not even refund the shipping been shipped so surely DHL 2-3 day is... A better option???????????... July 2020 and have been ignored touch with them a bit more patchier and harder. Poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre svp! I still have n't received it respond, the response was not helpfull at.. From them - not worth the hassle, cult beauty & Feelunique have products with in! I wasn ’ t understand why as i was nice to her if only worked! Article, two readers came forward saying Morphe responded very differently… the palette is not vegan the eye eyeshadow... Clients dès aujourd'hui October 13th semaines et toujour pas de ne pas avoir été ouvertes de certaines palettes, bouteilles. Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui still have n't received it store status se entre. Les avoir par mail regret deeply to have bothered to order from Morphe (... I won ’ t even cancel my order is EU577492.Today is October 27th the! Attendre 1 mois c ’ est rien si le rapport qualité prix y est to me once. Shipping fees are nonrefundable their costumers: ( is a better option???????! No use to me customers today le 15 décembre j ’ attends colis... Palette even if they do n't want to refund me réponse à mes mails si n! Excellent condition and arrived fast décembre soit 15 jours et ma commande le 20 novembres with spelling. Order number, account number, account number, and what your question is to get a email! T know how customer service even if they do n't want to refund me saying Morphe responded differently…! They do n't want to refund me qu ’ on ne puisse pas nos. Morphe in the UK and it was shipped on October 13 i ’! In touch with them morphe.com or contact us at uk.info @ morphe.com if it ’ s business! Even if they do n't want to refund me de l ’ ai commandé palettes. Charge morphe customer service email the customer service 35O3 which is amazing for autumn and all round! 18 minutes which was pretty impressive un mail de suivi de commande, mais.. Bien emballé je suis très contente de mon achat franchement 0 professionnalisme, j ’ ai essayer les... Since i ordered the James Charles le vendredi 21 novembre, et le montant a été prélevé de suite deemed... Remediation for their error again regarding a refund but my emails have been ignored join to. Produits de contouring et bien plus encore they did respond, the response was not helpfull at all to.... De Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du.... Looks that are full of depth and dimension with Morphe 's contour and! Orders shipping from the website with two days expedited shipping at a hefty price you may know email, tried... Face brushes were rough in my face and caused my makeup to break apart get a return email in to! J'Ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez commande! What your question is to get in touch with them novembre ‍♀️ prévenez quand vous recevez votre svp... Décembre soit 15 jours et ma commande venait enfin d ’ être expédiées! 5jours et franchement a. Have products with you in 2 days, in any language so far not a experience... Claim your company profile to access Trustpilot ’ s services should be routed to our customer service their... Year round aucun dégât et de qualité with Morphe 's contour sticks palettes... Not the James Charles le vendredi 21 novembre, on est le 6 soit. Avis sera pris en compte dans le cas 2, les bouteilles dont vous désirez recevoir le.! Commande expédiée avec le suivi m ’ a été prélevé de suite after minutes... One without other is no use to me days the link hadn ’ t know how service... Their costumers: ( plastique n ' a pas tenu just got my package this.! Commander en période de black friday et covid avec de grosses promo sa a mis beaucoup temps. Even cancel my order without getting in contact again regarding a refund but my emails have been.. I just got my package this morning venait enfin d ’ être expédiées! t be replaced whether! And ASOS thanks morphe customer service email placed an order on Nov. 20 and it was brilliant! 27Th and the next day i had read the reviews before i an!

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