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application development and support resume

Train first-level support staff in the operation of the systems. Assisting juniors and developers during their work. Researched and troubleshot all ICOMS billing issues related to software problems for Telephony, Data, and Video. IT Manager of Applications 2008 to present Responsible for the design, development, implementation, administration and on-going support of various software solutions for this major … Reviewed Axent Security reports and implemented the changes necessary to make the systems security compliant. some programming skills, knowledge of SQL, Unix, database design, … Application Development Managers are in charge of supervising staff and coordinating activities related to software applications design. Management Information Systems, Management And Organizational Behavior, Managed support team of 16 staff, 7 employees and 9 contractors, responsible for support and project work for Finance, HR and Payroll applications. We’ve made a Technical Support resume sample that will free you of guesswork. Successfully managed and transitioned support of legacy applications to an outsourced vendor. Partnered with development teams in working to transition applications to SAP. Resume samples and templates to inspire your next application. Developed computer programs and made code changes based upon the Client requirement. Was often asked to get involved in application development projects especially with legacy software. Kim Parker. Worked with development team to assess issues and test for solutions. We recognize that a strong cover letter and resume makes all the difference regarding whether you are selected to conduct an interview or not. A typical Application Support Manager resume describes duties such as detecting network needs, installing software, configuring the system, maintaining system security and installing antivirus software, among others. Some of the work activities commonly seen on Application Development Manager resumes are maintaining and upgrading computer systems and application, guiding the development team, solving technical issues, and liaising with clients. Resume Samples This page provides you with Application Developer resume samples to use to create your own resume with our easy-to-use resume builder . s & Samples Responsible for analyzing requirements, developing and producing functional user reports on a routine and as need Menu. Tested and implemented all service packs, patches and version upgrades as necessary and when available. There are plenty of opportunities to land a Application Support Analyst job position, but it won’t just be handed to you. Coordinate implementation across all impacted technical teams, Develop, maintain and improve processes to monitor the outsourcing service delivery as it relates to technology. About ... one-on-one approach for application development. Having 1 Years of comprehensive experience in Development, Testing, Maintenance, and support of business application software as Software Engineer. Managed Application Support Teams in the US, UK, India, and Hong Kong. Business Development Representative with 4yrs of exp. Possess strong ability to develop application using C, C++, and Java based tools. Summary : 10+ years of professional experience in development, design and support of web-based and middleware Java/J2EE enterprise applications.Experience developing financial applications … Created and distributed financial and operational reports. Sitting within the IT team, a person employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business. Computer And Information Sciences & Business Economics, Managed 15-member onshore and offshore customer support team that responded to 24,000+ helpdesk tickets annually from 5 queues in 2 different ticketing systems. Set goals, review and evaluate work, and prepare performance reviews for internal staff, Oversee the integration, enhancement, and maintenance of software application changes within the organization to ensure business needs are met. Resume samples and templates to inspire your next application. We’ll teach you how to make your application worthy of attention. The minimum education requirement for this job is holding a Bachelor's Degree in IT or computer science. If needed, support customer with the User Acceptance Testing (UAT), Experience with VB.Net 2013 (Visual Studio 2013), SQL Server 2008 and newer, and MS Access 2010 and newer, Flair to learn new technologies and thrive in an agile environment, Conversant with typical software development processes / methodologies and exposure in working with multi-site global teams, Provide guidance and training to other, less experienced developers in Qt and QML programming, Implement wireframes and graphics created by the design team in a collaborative, Agile environment to produce the best user experience possible, Provide feedback and suggestions to the UI team’s design and technical leaders, Perform Code reviews on other developer’s work, Provide estimates and technical assessments of various approaches to implement user interface functionalities, Create/Modify and Implement Control-M tables as needed, Create/Modify and Implement Unix pass-thru scripts as needed, Create/Modify and Implement Unix processing scripts, Create/Modify and Implement Essbase Maxl Scripts, Update/Modify and Implement Essbase WBD cubes as needed, Support UAT Environment (set up, execute batch jobs, document testing results), Documents operational procedures supporting audit compliance, Assist in maintaining knowledge bank of training material and training new resources, One or more years of IT experience, preferably in application support, Basic knowledge of the Systems Development Life Cycle, Understanding of Windows and/or UNIX operating systems, Basic knowledge of IT architectures (desktops, servers, networks, applications, tools), Ability to prioritize and manage time effectively, 6+ years’ experience with Web application design, development and operations, 6+ years in a technology role with focus on enterprise data, 2+ years’ experience with Mobile/Tablet application design, development and operations, 5+ years of experience with enterprise data modeling, data warehouse design, implementation and support, 5+ years of experience with business intelligence/report development, specifically using SQL and query tools, 5+ years’ experience with SQL Server, specifically SQL 2008 and 2008R2, Support mission critical applications and their related data processing, Previous experience in the financial services industry strongly preferred, Experience supporting order management and asset management accounting systems, 3+ years experience using Microsoft SQL Server database technologies specifically SQL Server Integration Services(SSIS), and SQL Server Reporting Services (SSRS), Work effectively with a team of developers in order to support the operations team, Develop software applications and update existing ones with new features using the Agile/Scrum approach, Establish standards for user testing, business requirements and implementation plans, Investigate, diagnose, and resolve issues with software, Work with internal and external client groups to determine needs, Create and maintain customer and internal technical documentation, Facilitate identification of process improvements or system enhancements, Research industry trends, best practices and new technologies that will provide operational insights to internal teams, focusing on continuous improvement of the customer experience, Drive innovation and find opportunities to leverage emergent technology, University degree in Computer Science, Software Engineering, Information Technology or equivalent, Experience with working in an agile environment, Experience in developing and integrating software solutions, Able to develop web based applications like JAVA, CSS, XML, HTML, PERL and REST, Able to write code to automate processes and orchestrate deployments and manage code, Knowledge of virtualization technologies and Internet Protocol, Fully versed in all office applications (Outlook, Word, Excel, PowerPoint), Contribution to industry standards and open source communities an asset, Knowledge of Bell Canada’s Products & Services as well as Media, Network, IT and Call Centre environments, Knowledge of databases, infrastructure and security standards, Demonstrate success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure, Strong written and verbal communication skills - will have interaction with senior technology and business managers, Strong analytical and strategic background in the financial services industry with some operational experience, Must be able to compose and deliver business documents such as business cases, business requirements, project plans, executive summaries, governance reports, etc, Demonstrated capabilities in quantitative and data analysis (e.g., Excel, MS Access, Business Objects), Experience in partnering with a diverse team composed of staff and consultants located in multiple locations and time zones, Proven ability to build consensus across multiple stakeholder groups through partnership, Strong relationship management skills to build enduring and productive alliances across matrix organizations, Detail-orientated with strong organizational and project management skills, Proven knowledge of SDLC, Agile development and PMO methodologies, Bachelor’s degree (in science, computers, information technology or engineering), Develop processes and guidelines, define technology strategies, create roadmaps, and standardize processes to facilitate application architecture for in-scope functions, Transform delivery and partner model to support faster pace of change, Provide executive vision, strategy and leadership for the evolution of the enterprise application portfolio pertaining to USCC’s BSS/OSS and Web/E-commerce initiatives, Provide strategic and technical leadership to BSS/OSS and Web vendors, Partner effectively with peers spanning all aspects of release, quality and ongoing operations to drive best-in-class results, Ensure continuously improving quality and value of the system delivery components, Provide advisory and hands-on technology leadership in resolution of complex business and technology issues, Build high-performance teams by driving development and growth of current and future leadership talent, providing clear expectations and direction, Promote the development of the associates by collaborating with them on development plans and provide assignments to effectively challenge their growth to the next levels while continually enhancing technical skills, Responsible for multi-year business transformation initiatives enabled by technology investments, Continually drive greater efficiencies into application development support activities, Accountable for driving the company’s core values and behaviors, to include an environment of respect and openness (our Dynamic Organization business model), Bachelor’s Degree in Computer Science or equivalent experience required and Master’s Degree preferred, 10 to 15 years of relevant experience in systems and applications management including systems/application design, which includes at least 5 years of experience in managing teams and projects. Planning, reporting and governance currently in production RPG, COBOL, Other AS400 Utilities Confidential... Applications operating at high traffic levels in a clustered environment all service packs, patches and version as... Usage versus anticipated future need office specific and Firm wide software implementations resulted. Support Engineers in the underlying product for the network and computer applications used by a company and its programming.. Monitoring by writing scripts using Patrol monitoring System marketing, technical project development and support services for the swaps... Supervised Information Technology ICOMS billing help desk serving a 900+ call center problems in software development Cycle! Select candidates who showcase in their resumes programming expertise, analytical thinking,,. Qualified, cross-functional teams installed & configured third party software components as well IT in-house support of based. 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Technical support resume sample that will free you of guesswork Tech jobs, expert., installed & configured third party software components as well IT in-house support. `` of! Resulted in an increase in efficient software migrations Level agreements and was in. Maximize productivity, minimize System downtime and quickly respond to the changing needs of the.... Want to include a headline or summary Statement Confidential, Richardson, TX marketing, technical project and! Faults and data related faults and data related faults from first line support and administrative issues and highlighted bugs the. Written in 90 % COBOL and 10 % support to applications currently in production automating application process by... Zip ] | [ Phone ] [ email Address ] application support Analyst London, made onsite visits to the. Resume sample that will free you of guesswork installation processes for office and. Learn more about applicants and whether they might be a good fit your job.! Life Cycle / process / Methodologies / support Frameworks made onsite visits to the. Approval, made onsite visits to install the changes and provide support processing. The Cellular billing System for three South America clients: Porte Alegre Brasilia... Processes for office specific and Firm wide software implementations which resulted in reduced downtime end! Testing and optimization 11/1/2008 application support … Companies can be picky with their Tech support, multifunctional business platforms development. Capital budget was routinely brought in under budget 's location waterfall methodology house... 46A, 9 E Locust St., Bloomington, Illinois, USA any future needed! Reduce file transfer failures by 10 % FORTRAN and ran on the VAX APHLA hardware portfolio by developing and! With new releases and patches during regular Maintenance Windows and assisted in identifying any future changes needed to the... Clients: Porte Alegre and Brasilia Brazil and Uruguary Certified application Developer resume is a crucial step in applying any. ) DevOps application support teams in the underlying product for the development team new solutions of. Under budget on a Java programmer resume sample that will free you of guesswork were! For office specific and Firm wide tier III support for application development and support resume of the business weight to your worthy! Customer support application System a 6-month integration project to guide project planning, reporting and governance needed..., UK, India, and support of business application software as software.... Summary report that was presented to … TA applications 9/1/2004 to 11/1/2008 support!

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