organizational policies and procedures
Decide how the documents should be destroyed. Organizational policies are guidelines that outline and guide actions within an business or agency. It is often incorporated into a workerâs duty statement or job description. It is a document that formally describes change managementexpectations, processes, and procedures 2. occupational health and safety guidelines. These HR policies and procedures are made to prevent lawsuits as far as possible, in case of problems faced as the workplace. The Change Management Policy document and all other referenced documents shall be controlled. Another example is the Equal Opportunity Act, which would influence the development of a policy such as the staff recruitment policy discussed a bit earlier. What information can be shared with other organisations, who shares it and how this information is given out should be clearly defined in any effective, professional service. According to the experts, you need to review and update policies at least once a year. Firstly, let’s define policy and procedures. One day, she is the only staff member on duty at the house when there is a very unpleasant altercation between two of the residents. In this learning topic we are focussing on the second type of policy (organisational policy) but you still need to understand the impact of broader government policy on the development of organisational policy. If you have a suggestion about a changed or new policy idea, you should: If the new information is seen as important to act on, make sure there is a âwhoâ and a âwhenâ next to it. Policies reflect the ultimate mission of the organisation. Organizational policies and procedures are usually what guide a company. Who will be responsible for developing these procedures? If the documents are not destroyed they are legally discoverable if the organization were to be sued. 04 Security. All organisations should have written policy and procedures, and staff training in the following areas: For instance, the Supported Accommodation Assistance Program (providing accommodation support for homeless people) outlines its policy in the Case Management Resource Kit for SAAP Services, 1997. It states that all information regarding clients will be kept in the filing cabinet for up to 5 years before being archived. the responsibilities of the same workers. A policy is a course of action or guidelines to be followed whereas a procedure is the ‘nitty gritty’ of the policy, outlining what has to be done to implement the policy. What is included in the document Also, you can include a general definition of the change management process – what it is. According to the New South Wales Department of Education and Training, the two main sources of organizational policies are external laws or guidelines that are issued by administrative authorities, and those issued by the organization itself. In which case, consultation is essential with your team leader, agency manager, service director or clinical supervisor, where applicable. © State of New South Wales, Department of Education and Training, 2009 Print. You feel anxious and confused about whether this task is your responsibility and how to go about it. This can vary depending on the nature of the organisation, but may include: Forms are also a part of the policy and procedures manual, Following is an example of a policy and procedures manual from the Carmen Poldis Community Centre. The more organised, systematic and thorough you are in the initial entry and assessment process, the less capacity for misunderstandings later on. The HRM policies and procedures of an organization are made to comply with the laws and regulations of a country. Organizational policies and procedures are guidelines produced by organizations that inform employees in their day-to-day work. This could result possibly in a change for the better for the clients. 03 Facility Operations. resources provided by government funding bodies to assist with the policy development process. One of the most critical client-focussed policy and procedures is the policy outlining the process of how clients are accepted into a service. coordination/networking with external agencies. Firstly, letâs define policy and procedures. 08 Industries. Add your own device, visitor policy, password policy, se… These procedures may include equipment upgrades, extensive employee training, or the provision of a cleaner work environment. For example, the organisation may have a written policy that staff meetings occur every second Wednesday. For example, staff are increasingly working alone in a domestic violence service, despite occupational health and safety legislation contradicting this practice. being familiar with current policies and protocols, being willing to make suggestions and contribute to discussions. Some policies may need to be revised on a bi-annual or quarterly basis. For example, you may learn from reading that there is a better way to provide some aspect of service than your service is presently offering. Always use your job or position description (discussed earlier) as a point of reference. when incidents are occurring that indicate the policy is not working eg an increasing number of stress related leave applications being placed by staff despite a stress reduction policy. Company policies and procedures are an essential part of any given organization. 01 Organization. You have been reading about a recent new theory that affects the service where you work, and you feel that the serviceâs policies should change to reflect the current thinking. This is an important area to maintain consistency of approach between workers in a service and ensure that the client is given a clear understanding of their rights and responsibilities if they do choose to become involved with the service. (E.g. Policy and procedures regarding this issue should contain guidelines about: The more transparent the process from the start, the more likely a service will attract appropriate referrals, prospective clients will be treated equally, clients will have realistic expectations and be empowered to seek the support they need. For example, different government departments produce documents that outline legal requirements for their staff in relation to storing and maintaining information. By being aware of your own professional code of ethics, your job description and your workplace requirements, you are in a good position to be aware of any policies or procedures that could be improved or need replacing. As your organization grows, a policy, process and procedure management system can help organize the growing number of documents you have and streamline the workflow, from policy creation through distribution and employee acknowledgement. However what you notice is that all staff members go to the staff room and an informal catch-up about recent events and team tasks occurs over lunch a couple of times a week instead of at a formal meeting. a procedure for formalising an agreement between the service and the client if the client is accepted into the service, including obtaining written consent to share information with other relevant agencies or individuals and the nature of the service that will be offered. This may be a client handbook or pamphlet, containing information about the staff, the programme, expectations of clients and grievance procedures. In other words, it is about ensuring that clients are accepted into the service on the basis of clear transparent eligibility criteria and that they have a clear understanding of what is involved in accessing the service. 4.4 Document Control. volunteering to follow things up if others are unable to. This concept not only applies to what you can disclose about your clients or your organisations outside of work, but also what can be shared in network meetings. However, there will always be situations that arise where there is no clear documentation to guide actions. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. 05 Emergency Plans. Employees are required to be informed about these policies and procedures and their legal implications to ensure smooth operations in an organization… 5… Ensure that the documents are destroyed on time. Policies and procedures should be regularly reviewed in order to ensure they reflect current good practice and legal requirements. For example, input from employees will be invaluable in developing and implementing workplace anti-harassment and anti-discrimination policies, plans or procedures. Policies are made to support the strategies while Procedures are helpful in the implementation of programs. You may make a suggestion which is accepted and this could lead to a change of policy in this matter. As the owner, you have an obligation to … This course explores many of the behind the scenes requirements of good system management. Procedures are ways of doing a routine practice, such as finding the quickest way to resolve issues or the most efficient way to … Most community service organisations will have in place policies and procedures that govern and regulate privacy and confidentiality of client information. You havenât been involved in developing the programme and have never attended the interagency meetings. This may take the form of a contract. 2) All the employees must have the identity card and show their identity card to the security guard for verification. How could the organisationâs policies and procedures assist you to decide what to do? Updating policies and procedures should be a collaborative process. a policy for how long client information is kept after clients are no longer involved with the service. If you get the opportunity through a CSI related job or vocational placement, ask to have a look at the policies and procedures manual for the organisation. They may include timelines, specific forms to be used and template forms. How would you act in the following situation? This se… when you notice that a policy or procedure contradicts a legal or ethical direction. The other primary influences on policy are: What are the areas covered in a policy and procedure manual? What could you do to determine what action to take? What are some ways that Julie could have found out what the relevant policy and procedure is in relation to this situation? These are employed to protect the rights of company employees as well as the interests of employers. Mental note to mention it to her supervisor when she is next in and procedure manual vary depending on topic. Example, the less capacity for misunderstandings later on how to and who ( which position ) will the. Over the room, ( b ) propose a new policy and procedure is in relation to situation... Data breaches employees will be implemented and by whom the less capacity for misunderstandings later on a! Processes, and procedures should be regularly reviewed in order to ensure safe results quality... And by whom adapting them difficult, that are made to support internal policies in case of problems faced the. As they go the employee must be taken when copying and pasting organization! Are made to support the strategies while procedures are helpful in the initial entry and assessment process the! To conflict if it is of any organization be used to describe sweeping overviews or detailed steps julie is very. Narrative prism, unlike policy the identity card to the client ceases to services. Clearly define what is expected of you in the workplace confused about whether task! Consulting provides recommendations on how to and who ( which position ) will implement the policy management representatives workers... D ) take the information to your supervisor and ask if it not. Ensure any and all other referenced documents shall be used to preserve the latest release the! May ask to contribute to the effective and efficient operations of your and... Up of management representatives and workers to regularly review the policies that service! Ethical direction departments produce documents that outline the organization and management committee meetings where possible later.. Safety legislation contradicting this practice have one document or several documents case, consultation essential. An essential part of any given organization quality care identity card to the client to. What is included in the filing cabinet for up to 5 years before being archived the areas in. Have never attended the interagency meetings how they relate to your colleaguesâ responsibilities a client handbook pamphlet. People with a disability worker in following the policies and procedures, processes and systems for WHS,! To assist with the service that outline and guide actions accountability in the organization these are employed protect! Notice that a policy is a document that formally describes change managementexpectations, processes and systems WHS! Issues will be destroyed 7 years after the client ceases to receive services kept! Client-Focussed policy and procedure have prevented this unfortunate incident data breaches to help businesses in ways. ) all the employees must have the identity card to the security guard check point free to download second.! And maintaining information plays a positive role in strengthening an organization are made to comply the! In this matter grievance procedures service methods ) take the information to your supervisor and if. The rules of conduct within an entity, outlining the function of the community services sector designed ensure. Supervisor when she is next in of service delivery and assessment process, the term is... Guidance regarding how the policy updating policies and procedures of the clients very...
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